Privacy Policy
Last Updated: September 29, 2026
Hometown Repair Experts (“Hometown Repair Experts,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, interact with our advertisements, call us, submit a service request, or otherwise use our services.
Hometown Repair Experts operates a free referral and connection service that helps homeowners connect with independent residential appliance repair providers. We do not perform appliance repair services ourselves.
Information We Collect
We may collect information you provide directly to us, including:
- Name
- Telephone number
- Email address
- Street address, city, state, and ZIP code
- Appliance type, brand, model, and service issue
- Preferred appointment timing
- Information you provide during a telephone call or service request
We may also collect information automatically when you use our websites or interact with our advertising, including:
- IP address
- Device type
- Browser type
- Operating system
- Pages viewed
- Date and time of visits
- Referring website
- Advertising identifiers
- Google Click IDs (“GCLID”), Google Ads campaign information, UTM parameters, and similar attribution data
- Call source and call-routing information
- Cookie and analytics data
How We Use Information
We may use information we collect to:
- Respond to appliance repair requests
- Connect homeowners with independent service providers
- Determine service availability
- Route telephone calls and service requests
- Provide requested quotes or appointment information
- Measure advertising and website performance
- Attribute leads and calls to advertising campaigns
- Improve our websites, services, and customer experience
- Prevent fraud, abuse, or misuse
- Maintain records of service requests and communications
- Comply with legal obligations
- Enforce our policies and agreements
Referral and Service Provider Disclosure
Hometown Repair Experts is a referral and connection service. We may share information you provide with independent appliance repair companies, technicians, contractors, call centers, or other service providers in order to respond to your request and help arrange service.
These providers are independent businesses and are not employees or agents of Hometown Repair Experts.
Hometown Repair Experts may receive compensation when a qualified lead, telephone call, appointment, or other referral is delivered to a service provider.
Telephone Calls and Communications
When you call a telephone number displayed on our website, advertisement, or marketing materials, information such as your telephone number, call source, call duration, advertising source, and routing information may be collected.
Calls may be monitored or recorded for quality assurance, training, fraud prevention, service coordination, advertising attribution, or other business purposes where permitted by applicable law.
By contacting us, you consent to being contacted regarding your service request by telephone, email, or text message, as permitted by law. You may opt out of marketing communications at any time. Service-related communications necessary to respond to your request may still be sent.
Cookies and Tracking Technologies
We may use cookies, pixels, tags, scripts, local storage, and similar technologies to operate and improve our websites, remember preferences, understand website usage, measure advertising performance, track calls and service requests, attribute conversions to marketing campaigns, and detect fraud or misuse.
Third-party advertising and analytics providers may also place or access cookies or similar technologies on your device.
Advertising and Analytics
We may use third-party advertising and analytics platforms, including services provided by Google, to measure website traffic, advertising effectiveness, calls, conversions, and user interactions. Information collected through these services may include device information, advertising identifiers, browsing activity, campaign identifiers, and conversion activity. These third parties operate under their own privacy policies.
How We Share Information
We may share information with:
- Independent appliance repair providers
- Call-routing and telecommunications providers
- Website hosting and cloud infrastructure providers
- Advertising and analytics providers
- Customer relationship management and marketing platforms
- Fraud-prevention and security providers
- Professional advisers
- Government agencies or law enforcement when legally required
- A purchaser or successor in connection with a merger, acquisition, financing, restructuring, or sale of assets
We do not disclose personal information except as reasonably necessary to operate our referral service, respond to service requests, measure advertising performance, comply with law, or protect our rights.
Sale or Sharing of Personal Information
Hometown Repair Experts does not sell personal information in the traditional sense of exchanging personal information for cash. Certain advertising, analytics, and referral activities may qualify as “sharing,” “sale,” or targeted advertising under some state privacy laws. Residents of states that provide applicable privacy rights may request to opt out of such activities where required by law.
Data Retention
We retain information for as long as reasonably necessary to fulfill service requests, maintain business and advertising records, resolve disputes, prevent fraud, enforce agreements, and satisfy legal, accounting, or regulatory requirements. Retention periods may vary depending on the type of information and the purpose for which it was collected.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Privacy Rights
Depending on where you live, you may have the right to request access to personal information we hold about you, correction of inaccurate information, deletion of personal information, information about categories of personal information collected or disclosed, opt out of certain targeted advertising or sharing practices, appeal certain privacy decisions, or receive a copy of certain personal information.
We may need to verify your identity before processing a request.
California Privacy Rights
California residents may have additional rights under the California Consumer Privacy Act and California Privacy Rights Act, including rights to know, access, correct, delete, and opt out of certain sales or sharing of personal information. We will not discriminate against you for exercising applicable privacy rights.
Children’s Privacy
Our services are intended for adults seeking residential appliance repair services. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us.
Third-Party Websites
Our websites may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of third-party websites or service providers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page indicates when the policy was most recently revised.